How can we help?

Device not connecting, or something behaving differently than you expect? Send us the details and we will take a look.

Contact support

Email draj56699@gmail.com. Please include your device model, operating-system version and a short description of the issue. Screenshots are welcome when helpful.

Quick troubleshooting

Update Relay to the latest version, then reconnect the device.
Turn on USB debugging in the phone’s developer options, and accept the pairing prompt that appears on the device.
For a wireless connection, keep the Mac and the phone on the same network; reconnect the cable once if pairing does not complete.
If notifications do not arrive, allow Relay to post notifications in macOS System Settings and grant notification access on the phone.
If an agent run stops early, check that the API key is still valid and raise the step limit.

Response time

We aim to reply within two business days. Please do not include passwords or other sensitive information in your message.